Position title
Patient Service Representative

Responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, and handling medical records.



  • Welcomes patients/clients/visitors, determines purpose of visit and directs them to the appropriate person or department.
  • Checks in patients and properly documents registration.
  • Verifies insurance and verifies patient demographics.
  • Schedules, cancels, and reschedules patient appointments.
  • Collects co-pays and cash from patients, gets authorization on credit cards.
  • Enters charges, payments, and balances into the computer.
  • Files and retrieves medical records. Copying and faxing duties.
  • Practices and adheres to the Mission, Vision, and Values Statement.
  • Reads, understands, and adheres, to all Sacred Circle Health Care policies and procedures.
  • Responsible for keeping patient waiting areas, office, and files clean and organized.

EDUCATION: A high school diploma or GED is required.

EXPERIENCE: Minimum one (1) year of experience in a customer service or reception position, preferable in a medical office setting.

KNOWLEDGE, SKILLS, & ABILITIES: The jobholder must demonstrate current competencies applicable to the job position.

  • Knowledge of basic office equipment including fax machine, copier, computer, telephones, etc.
  • Ability to handle multiple priorities at once with minimal supervision.
  • Ability to comprehend and follow written and verbal instructions.
  • Ability to organize and communicate clearly.
  • Skill in developing and maintaining effect working relationships with patients, medical staff, and the public.
  • Ability to react calmly and effectively in emergency situations.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Ability to maintain confidentiality of patient and employee information.
  • Ability to speak spanish preferred.

*Arabic and Spanish speakers needed

Job Location
660 S 200 E, Salt Lake City and West Valley, UT, 84111
Date posted
May 4, 2020
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Position: Patient Service Representative

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